Privacy policy

Last updated 8 November 2026

R&L Automotive ("we", "us") respects your privacy. This policy explains what personal information we collect through this website and at our workshop, how we use it, and how you can contact us about it. We handle personal information in line with the Australian Privacy Principles.

What we collect

When you send a booking request or contact us, we may collect:

• your name, phone number and email address
• details about your vehicle, such as its make, model, year and registration
• the service you need, your preferred day and anything you tell us about the problem

When your vehicle is in our workshop, we also keep the records needed to service it, invoice you and meet our legal obligations as a licensed repairer.

How we use it

• to respond to your enquiry and confirm your booking
• to service and repair your vehicle and contact you about it
• to prepare quotes and invoices
• to lodge eSafety (pink slip) inspection results with Transport for NSW when you ask us to inspect your vehicle
• to keep records we are required to keep by law

We don't sell your personal information, and we don't use it for marketing lists.

Who we share it with

We only share your information when we need to in order to do the work you've asked for or when the law requires it. That can include Transport for NSW for eSafety inspections, NSW Fair Trading or other government agencies when legally required, and the businesses that host our website and email.

This website

This website doesn't use advertising or tracking cookies. When you send the booking form, your details are emailed to us. The website loads fonts from Google Fonts, which means your browser connects to Google's servers and Google may receive your IP address. The "Get directions" link opens Google Maps, which is covered by Google's own privacy policy.

Storing and protecting your information

We take reasonable steps to keep your information secure and to protect it from misuse, loss and unauthorised access. We keep records for as long as we need them for the purposes above or as required by law, and then securely delete or destroy them.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We'll respond within a reasonable time.

Questions and complaints

If you have a question or concern about how we've handled your personal information, please contact us first and we'll do our best to sort it out. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.